qp999 Privacy Policy — Your Data, Protected

This Privacy Policy (the "Policy") describes how qp999 (referred to herein as "qp999", "we", "us", or "our") collects, uses, stores, shares, and protects the personal information of individuals who access or use the qp999 platform, including the website at qp999.im, any associated mobile interfaces, and all gaming, betting, and account services offered under the qp999 brand.

This Policy applies to all current and former players, registered account holders, and any individuals who interact with qp999 in any capacity, including visitors who browse qp999.im without creating an account. By using the qp999 platform or creating an account, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the qp999 Terms & Conditions, which together form the complete agreement governing your use of the qp999 platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall take precedence with respect to the use of the platform generally; this Policy takes precedence with respect to data privacy matters specifically.

For the purposes of applicable data protection legislation, qp999 is the data controller responsible for the personal information collected through the qp999 platform. As data controller, qp999 determines the purposes and means by which personal data is processed.

If you have any questions or concerns about how qp999 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 12, you may contact us using the details set out in Section 16 of this Policy. qp999 is committed to responding to all data-related enquiries within a reasonable timeframe, and no later than 30 calendar days from receipt of your request.

qp999 collects personal data in several categories depending on the nature of your interaction with the platform. The following table summarises the main categories of data collected:

qp999 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you navigate the qp999 platform, including through cookies, session tracking technologies, and server logs.
• Third-party sources: Identity verification agencies, fraud prevention services, and payment processors may provide qp999 with data about you as part of their services. qp999 uses such data solely for the purposes for which it was shared.
• Publicly available sources: In limited circumstances, qp999 may supplement account information with publicly available data to verify identity or detect fraud.

qp999 uses your personal data for the following purposes:

To register and maintain your qp999 account, authenticate your identity at login, process account changes and settings, and communicate account-related information to you.

To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20; to process withdrawal requests; to verify payment method ownership; and to maintain accurate financial records in accordance with our regulatory obligations.

To verify your identity, age, and eligibility to hold a qp999 account; to comply with anti-money laundering (AML) and know your customer (KYC) obligations; and to report suspicious activity to relevant regulatory or law enforcement authorities as required.

To detect, prevent, and investigate fraudulent activity, abuse, cheating, and unauthorised account access; to maintain the security and integrity of the qp999 platform; and to protect the interests of all players.

To monitor gaming behaviour for indicators of problem gambling; to enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion; and to provide appropriate interventions where player welfare concerns are identified.

To respond to your enquiries, resolve complaints, and deliver the support services that qp999 provides via live chat and email.

To analyse how players use the qp999 platform, to identify areas for improvement, to test new features, and to personalise the platform experience in ways that are relevant and valuable to you.

To send you promotional offers, bonus announcements, and other marketing communications where you have consented to receive them. You may withdraw this consent at any time — see Section 14.

qp999 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between qp999 and you as an account holder — including account management, transaction processing, and support delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/KYC requirements and responsible gaming obligations.
• Legitimate interests: Processing carried out in pursuit of qp999's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your own rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. Consent can be withdrawn at any time.

qp999 does not sell, rent, or trade personal data. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency service providers — solely to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification services engaged to assist with regulatory compliance. These providers act as data processors under binding contractual agreements.
• Fraud prevention services: Specialist third-party services used to detect and prevent fraud, money laundering, and account abuse.
• Game software providers: Certain game providers that supply live dealer and slot content to qp999 may receive anonymised or pseudonymised session data for game integrity purposes.
• Regulatory and law enforcement authorities: Where qp999 is required by applicable law, court order, or regulatory instruction to disclose personal data.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of qp999's business, personal data may be transferred as part of that transaction. Affected players will be notified in advance where legally permissible.

As an internationally operating platform, qp999 may transfer personal data to servers and service providers located outside of Pakistan. Where such transfers occur, qp999 takes appropriate measures to ensure that your personal data is protected to a standard equivalent to the protections applicable in Pakistan, including through the use of contractual safeguards such as standard data protection clauses.

If you have questions about a specific international transfer of your personal data, please contact qp999 support using the details in Section 16.

qp999 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session when you are logged in, and analyse how the platform is used.

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional Cookies: Allow qp999 to remember your preferences such as language settings and game display options.
• Analytical Cookies: Used to understand how players navigate the platform so that qp999 can improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the qp999 platform, including your ability to log in and access gaming features.

qp999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, or reporting requirements. Specific retention periods are set as follows:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of five years following account closure, in accordance with AML regulatory requirements.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, as required by financial compliance obligations.
• Support communications: Retained for two years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of the marketing relationship and for a reasonable period thereafter to demonstrate compliance.
• Technical and usage data: Generally retained for 12 months in identifiable form before being anonymised or deleted.

Once the applicable retention period has expired and there is no ongoing legal basis for retention, qp999 will securely delete or irreversibly anonymise your personal data.

qp999 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and qp999 servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that qp999 staff can only access the data necessary for their specific role.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits and penetration testing conducted by independent third parties.
• Intrusion detection and monitoring systems operating continuously across qp999 infrastructure.
• Documented incident response procedures for managing any data security breach.

In the event of a data breach that is likely to result in a risk to your rights and interests, qp999 will notify affected players without undue delay and in accordance with applicable legal requirements.

As a qp999 account holder and data subject, you have the following rights in relation to your personal data. These rights are available to all players, including those based in Pakistan:

• Right of Access: You may request a copy of the personal data that qp999 holds about you, along with information about how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by qp999.
• Right to Erasure: You may request deletion of your personal data where qp999 no longer has a legitimate basis for retaining it, subject to overriding legal obligations (such as AML retention requirements).
• Right to Restriction: You may request that qp999 restrict the processing of your data in certain circumstances, for example while a complaint is being investigated.
• Right to Data Portability: You may request that qp999 provide your personal data to you in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data where qp999 relies on legitimate interests as the legal basis, and where your particular circumstances warrant such an objection.
• Right to Withdraw Consent: Where qp999 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact qp999 via live chat support on the platform or by email at [email protected]. qp999 will respond to all valid requests within 30 calendar days. We may need to verify your identity before processing a request, to protect against unauthorised data access.

The qp999 platform is strictly intended for adults aged 21 and above. qp999 does not knowingly collect personal data from persons under the age of 21. During the registration process, all users are required to confirm that they meet the minimum age requirement, and age verification documentation may be requested at any time.

If qp999 discovers or is made aware that an account has been created by or for a person under the age of 21, we will immediately close the account and securely delete any associated personal data, subject only to any retention obligations that may arise from the circumstances of discovery (e.g., fraud investigation obligations).

Parents and guardians are encouraged to use parental control and internet filtering software to prevent minors from accessing online gambling websites, including qp999. If you believe a minor has registered on qp999, please report this immediately via live chat support so that appropriate action can be taken without delay.

qp999 may send you promotional communications including bonus offers, tournament announcements, deposit match promotions, and PSL cricket betting specials, where you have provided consent at registration or through your account settings.

You can manage your marketing preferences at any time through the following methods:

• Updating your notification and marketing preferences within your qp999 account settings.
• Clicking the unsubscribe link included in any marketing email sent by qp999.
• Contacting qp999 support via live chat and requesting removal from all marketing lists.

Please allow up to seven business days for opt-out requests to take full effect across all communication channels. Withdrawal of marketing consent does not affect your ability to use the qp999 platform or receive transactional communications related to your account.

qp999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. When material changes are made, qp999 will notify account holders via the email address registered to their account and/or via a prominent notice on the qp999 platform, providing reasonable advance notice before the updated Policy takes effect.

The "Last Updated" date at the top of this Policy will be revised to reflect each amendment. We encourage you to review this Policy periodically to stay informed about how qp999 protects your personal information. Your continued use of the qp999 platform following notification of a change constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how qp999 handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the qp999 platform. This is the fastest route for privacy-related queries.
• Email: [email protected] — for formal written privacy requests, including data access, correction, and deletion requests.

qp999 will acknowledge receipt of all privacy-related communications within five business days and will provide a substantive response within 30 calendar days, or sooner where the nature of the request permits. If you are not satisfied with qp999's response to a privacy concern, you have the right to raise the matter with the applicable regulatory or data protection authority in the jurisdiction governing your account.